FAQ's

1. What are your shipping times?

• Shipping typically takes 7-12 business days, depending on your location. We process orders within 1-3 business days and provide tracking information once your order ships.

2. Do you ship internationally?

• Yes, we ship worldwide! Shipping times may vary depending on your country. Some countries may have additional customs fees, which are the responsibility of the customer.

3. Can I track my order?

• Absolutely! Once your order ships, we’ll send you a tracking number via email. You can use this number to track your order on our website or the carrier’s site.

4. What is your return policy?

• We want you and your pet to be 100% satisfied. If you’re not happy with your purchase, we accept returns on eligible items within 30 days of receipt. Products must be unused and in original packaging. Please refer to our Return Policy page for more details.

5. How do I initiate a return or exchange?

• Contact us at info@tailsforlife.com with your order number and reason for return. Our customer service team will guide you through the process.

6. What should I do if my product arrives damaged?

• We’re here to help! If your item arrives damaged, please email us at info@tailsforlife.com with photos of the damaged product, and we’ll assist you in getting a replacement or refund.

7. Are your products safe for pets?

• Yes, we prioritize pet safety in every product we offer. Our items go through a quality check to ensure they are safe and durable for pets. Always supervise your pet with any new product, especially toys and accessories.

8. Can I cancel or change my order after placing it?

• Orders can be modified or canceled within 24 hours of purchase. If you need to make changes, contact us as soon as possible at info@tailsforlife.com.

9. How do I know what size to order?

• We provide a sizing guide for products like collars, harnesses, and pet clothing. Be sure to measure your pet and consult the guide before placing your order.

10. How can I contact customer support?

• You can reach us at info@tailsforlife.com for any questions or concerns. We’re here to help and will respond within 24-48 hours.